These resources start with a general overview of the concept of course facilitation. There are some specific resources for synchronous events including chat and web-conferencing. Then there are resources about the concept of what makes for a good conversation and better communication.
Effective Online Facilitation
http://pre2005.flexiblelearning.net.au/guides/facilitation.html
The Art of Hosting Good Conversations Online
http://www.emoderators.com/moderators/artonlinehost.html
The Synchronous Non-Interactive Fallacy
http://www.speedofcreativity.org/2006/01/18/the-synchronous-non-interactive-fallacy/
The Synchronous Trainer's Survival Guide (book, takes you to Amazon)
Learning in Real Time (book, takes you to Amazon)
Synchronous Discussion in Online Course: A Pedagogical Strategy for Taming the Chat Beast
http://www.learningcircuits.org/2006/July/smith.htm
Strategies for Using Chat
http://www.webster.edu/online/courseDev/pdf/using_chat.pdf
Chat sessions with 4-10 participants are quite manageable, however large groups can be very difficult to manage and are not recommended.
http://tlo.calt.utas.edu.au/deliver/manage_tools.aspx
The Real Time Minute
http://www.learninginrealtime.com/minute/
The Fast Path to Success - pdf of a book put out by Centra with lots of information about elearning and using Centra of course. If you want a copy, email Julia and she'll send it to you.
The eLearning Guild's Handbook on Synchronous eLearning or see following embeddable:
Check out our NMSU Centra Checklist
http://distance.nmsu.edu/help/centra.html
Check out Wimba archives
http://www.wimba.com/community/archived.php
Check out Elluminate events from CIDER
http://cider.athabascau.ca/CIDERSessions/sessionarchive/
Check out Adobe
Adobe Case Study: Purdue University
Check out the CEL 580 Student Contributions pages
Synchronous and Asynchronous Communication Tools
http://www.asaecenter.org/PublicationsResources/articledetail.cfm?ItemNumber=13572
You Just Had to Be There
http://in-the-middle-of-the-curve.blogspot.com/2006/12/you-just-had-to-be-there.html
Synchronous and Asynchronous Learning Communities
http://christytucker.wordpress.com/2007/01/01/synchronous-and-asynchronous-learning-communities/
Hybrid Asynchronous and Synchronous Learning Networks in Distance Education
http://www.ctc.puc-rio.br/icee-98/Icee/papers/351.pdf
Academic Applications
http://christytucker.wordpress.com/2007/09/25/ggg41-academic-applications
The Art of Dialogue: Better Communication in Business and In Life
http://web.mit.edu/giving/spectrum/winter01/art-of-dialogue.html
The Art of Dialogue
http://www.ullerymanagement.com/art_of_dialogue.htm
The Power of Dialogue
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